OPay, one of Nigeria’s most trusted and widely used mobile money platforms, is currently recruiting qualified and passionate individuals to join its operations team as Merchant Support Officers nationwide. Established in 2018 and licensed by the Central Bank of Nigeria, OPay continues to drive financial inclusion by providing seamless digital payments and essential financial services to millions of Nigerians across all 36 states. With over 500,000 active merchants, the platform has become a key player in Nigeria’s fintech ecosystem, helping individuals and businesses carry out daily transactions with ease.
The Merchant Support Officer position is a field-based operational role designed for individuals who enjoy working directly with people, solving problems, and ensuring smooth business processes.
Successful candidates will play a crucial part in strengthening the relationship between OPay and its merchants while ensuring that POS devices function optimally and remain available for business use. This role offers an exciting opportunity to contribute to Nigeria’s rapidly growing digital economy while building a rewarding career in fintech operations.
Job Summary
The Merchant Support Officer serves as the primary link between OPay and its merchants within the assigned market. The officer will be responsible for conducting on-field POS operations, managing device replacements, retrieving inactive terminals, and ensuring merchants receive timely and efficient support. By addressing operational challenges directly on-site, the officer helps improve merchant satisfaction, strengthen trust in the OPay brand, and enhance overall service quality.
Key Responsibilities
Successful candidates will be expected to visit merchant locations regularly to address POS-related concerns and ensure uninterrupted service delivery. They will handle POS swaps, repairs, replacements, and retrieval of inactive or underperforming terminals while strictly following company policies and service timelines.
Part of the job also involves collecting and updating merchant data accurately during field engagements to support operational planning and reporting.
Officers will provide first-level troubleshooting support, educate merchants on operational procedures, and communicate relevant company updates or policy changes clearly. Where issues cannot be resolved immediately, they will escalate cases to the appropriate Market Officer or Operations Supervisor to ensure quick intervention.
In addition, daily documentation of activities and reports is an essential part of the role to ensure accountability and smooth workflow coordination.
Requirements & Qualifications
Applicants must possess a minimum of OND, HND, or Bachelor’s Degree in Business Administration, Marketing, or related fields. Previous experience in POS operations, customer service, or field support roles will be an added advantage. Candidates must demonstrate strong communication skills, confidence, and the ability to build productive relationships with merchants.
The ideal candidate should be proactive, result-oriented, and committed to excellent service delivery. Since this is a field role, applicants must reside close to the assigned markets and be ready to work actively on the field to support merchants effectively. Both male and female candidates are encouraged to apply.
HOW TO APPLY
Link to Apply for Opay Merchant Support Officers 2026 Recruitment:
The Merchant Support Officer plays an important role in maintaining trust and operational efficiency within OPay’s merchant network. As cashless transactions continue to expand across Nigeria, dependable POS services are essential for businesses to operate smoothly. This role helps ensure merchants experience minimal downtime while customers enjoy uninterrupted payment services.
This opportunity is ideal for individuals who are passionate about customer service, problem-solving, and on-field operations. Candidates looking to grow their careers in fintech, financial services, operations management, or merchant support will find this role highly rewarding. It is also suitable for energetic individuals who enjoy mobility, interacting with people, and working in dynamic environments.
If you reside within any major market area in Nigeria and meet the stated requirements, this is your chance to join a reputable fintech organization contributing meaningfully to Nigeria’s financial inclusion journey.
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